How can we help?

Find answers to your questions about orders, delivery, and payments.

Orders & Delivery

How long does delivery take in Kabale?

For orders within Kabale Town, we offer same-day delivery if ordered before 2 PM. Orders to outskirts typically take 24 hours.

Can I pay with Mobile Money?

Yes! We accept MTN Mobile Money and Airtel Money directly at checkout. You can also choose "Cash on Delivery" for local orders.

How do I track my order?

Go to your Account > Orders page. You will see real-time updates (Pending, Shipped, Delivered) for all your purchases.

Returns & Refunds

What is your return policy?

If the item doesn't fit or isn't what you ordered, you can return it within 3 days of delivery. The item must be unworn and in original packaging.

How do I request a return?

Please contact our support team via WhatsApp with your Order ID and a photo of the item. We will arrange a pickup.