How can we help?

Find answers to your questions about orders, delivery, and payments.

Orders & Delivery
How long does delivery take in Kabale?
For orders within Kabale Town, we offer same-day delivery if ordered before 2 PM. Orders to outskirts typically take 24 hours.
Can I pay with Mobile Money?
Yes! We accept MTN Mobile Money and Airtel Money directly at checkout. You can also choose "Cash on Delivery" for local orders.
How do I track my order?
Go to your Account > Orders page. You will see real-time updates (Pending, Shipped, Delivered) for all your purchases.
Returns & Refunds
What is your return policy?
If the item doesn't fit or isn't what you ordered, you can return it within 3 days of delivery. The item must be unworn and in original packaging.
How do I request a return?
Please contact our support team via WhatsApp with your Order ID and a photo of the item. We will arrange a pickup.

Still need help?

Chat on WhatsApp Fastest response (9am - 6pm) Email Support clozet@kabaleonline.com